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Frequently Asked Questions

If talking to a real-life human is more your thing, you can reach out via phone at 231-459-4323.

How can we help?

FAQ

General Questions

Do you actually make your own skis?

Yes! We build every pair of skis in house in our own small factory in Boyne City, MI.

What ski model should I get?

It depends! Call us at 231-459-4323 or fill out our ski recommendation form for our expert opinion!

Where is the Shaggy's factory located?

Our factory and showroom are located at 100 Air Industrial Park Drive, Boyne City, MI 49712.

How long has Shaggy's been making skis?

Since 2005! We started as a hobby building skis in 2005 and in 2008 released our first small line to the public. In 2011 we moved into our first commercial location. in 2016 we expanded into a larger location, and in October 2020 we again expanded and moved into our current factory at 100 Air Industrial Park Drive, Boyne City, MI.

How long will it take to build my custom skis?

Custom skis generally take 2-4 weeks to produce from time of your final design approval. During the summer months, we group similar builds together and ship by October 15th.

Do you offer in-stock skis?

Yes we do! We craft a limited number of standard models for Fall and Winter sales, once those are sold out we start producing on an build-to-order basis. We incorporate lean manufacturing in our facility and can produce your skis within a few days if the stock is sold out.

Who is/was Shaggy?

Sulo "Shaggy" Lehto was our co-founders' grand/great-grand uncle. Shaggy carved skis by hand in Kearsarge Michigan, deep within Michigan's Copper Country in the early 1900s. With great pride, the family heritage is forever ingrained in our brand.

Factory

Do you offer factory tours?

Yes we do! Please call us at 231-459-4323 to schedule a tour or email mail@skishaggys.com.

Please note that we may not be able to accommodate all walk-in tour requests.

Factory Tour Requirements
  • Safety glasses, Z87+ (provided)
    Closed toe shoes
  • Tie up hair beyond shoulder length
  • No loose clothing such as hoodie strings (tuck them in)

Bindings

Do your sell or mount bindings?

No, we do not sell or mount any bindings. We do include a mounting guide with every pair of skis, so your local shop will know exactly what to do.

Can you recommend a good binding for me?

We generally recommend the Marker Griffon or Marker Squire for general use. Our skis are compatible with virtually any binding that is sold separately from skis.

What binding brake width do I need?

You brake width should be equal to or greater in size than the waist width of your skis. For example if you get the Ahmeek 105, your brake width should be at least 105 mm wide.

Where should I mount my bindings?

On each ski we stamp a horizontal notch at the boot midsole location. Your local ski shop will line that notch up with their binding jig to correctly position your bindings.

You may adjust your mounting position based on individual requirements.

Shipping

What shipping carrier do you use to ship skis?

We use UPS Ground and USPS Priority Mail for the vast majority of our shipments.

If you do not receive home delivery from the Post Office, please provide your PO Box for shipping. If you do not have a PO Box, please note that your order cannot ship via USPS. In this event, we will ship UPS Ground.

We are also happy to use an expedited UPS shipping service per your request and at your own expense.

What shipping carrier do you use to ship skis?

Ski and softgoods orders over $149 ship free in the United States. This excludes sneeze guards and PPE products - those are calculated at checkout.

Softgoods orders under $99 ship for $5.00-$11.50 , based on weight and volume. Shipping rates and options are calculated at checkout.

Industry orders and select used products are subject to shipping charges.

Do you ship to Canada?

Yes we do! Shipping rates are calculated both in the cart and at checkout. Any duties and/or taxes are paid by the receiver (you).

Selecting UPS shipping at checkout generally offers the best prices for cross-border duties (~$25 for orders up to $1000).

Can I pick my skis up at the factory?

Yes! Just choose "Local Pickup" as your shipping option at checkout.

Do you ship outside the USA and Canada?

Yes. We offer worldwide shipping via UPS. Shipping charges at checkout are $100, if the our actual shipping charges exceed that amount, we will contact you with a quote. You are responsible for all local duties and taxes.

Get in touch

Have questions about your order, or a general enquiry?